Privacy Policy
This privacy policy explains how Homecroft Care Group ("we", "us", or "our") collects, uses, and protects the personal data you provide when using the End-of-Life Care at Wyndley Grange informational website.
Who is the Data Controller?
Homecroft Care Group is the data controller responsible for your personal data.
What data do we collect?
If you submit an enquiry through our contact form, we collect:
- Your name
- Your email address (if provided)
- Your telephone number
- Your preferred contact method
- Any general information you choose to include in your message
We strongly advise against submitting sensitive medical information, NHS numbers, or detailed clinical histories through the online form. Such information should be discussed over the telephone or during a formal assessment.
How do we use your data?
We use the personal data you provide strictly to respond to your enquiry, provide information about our care services, and arrange a clinical assessment if requested. We process this data on the basis of your explicit consent provided when submitting the form.
Data retention
We will hold the information submitted via the contact form for a maximum of 6 months if the enquiry does not result in an admission. If an admission proceeds, the relevant information will be transferred securely to the resident's formal clinical record, which is subject to separate statutory retention periods.
Cookies
Please refer to our Cookie Policy for information on how we use cookies and tracking technologies.
Your rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at: info@homecroftcare.uk.