Support and information for families

When a relative requires end-of-life or palliative care, it is a profoundly emotional time for families and close friends. We believe that caring for the resident also means providing clear information, practical guidance, and emotional support to the people important to them.

Receiving clear information

You have a right to understand what is happening. The nursing team will provide clear, honest information about your relative's condition, the care being provided, and any expected changes. We avoid medical jargon where possible and encourage you to ask questions, no matter how small they may seem.

Understanding uncertainty

End-of-life care is not always predictable. A person's condition may stabilize for a period, or it may change rapidly. We will help you understand these uncertainties and keep you informed so that you are prepared, rather than surprised, by changes in health.

Visiting and staying close

Being present is often the most important support you can offer. We accommodate flexible visiting for families of residents receiving end-of-life care. The team can advise on how to spend meaningful time together, whether that is simply sitting quietly, reading aloud, or assisting with small comforts.

Consent, confidentiality and your role

While families are vital to the care process, clinical staff must respect the resident's right to confidentiality and autonomy. If the resident is able to make their own decisions, they choose who receives information about their health.

It is also helpful to understand the limits of the 'next of kin' role. In health and social care, being next of kin means you are the primary point of contact, but it does not automatically give you legal authority to make medical decisions. Only a registered Health and Welfare Attorney (LPA) or a court-appointed deputy holds that specific legal authority if the resident loses capacity. However, even without an LPA, families are always consulted closely to help determine the resident's best interests.

Emotional, cultural and spiritual support

We recognise that grief often begins before bereavement. We offer a compassionate ear and can help facilitate visits from faith leaders or spiritual advisers according to your family's beliefs and traditions. Respecting cultural practices surrounding serious illness and the end of life is a fundamental part of our care.

Preparing for changes and bereavement

As needs change, the team will explain the physical signs of the body slowing down, helping to reduce fear or anxiety about what is happening. Following a bereavement, we provide practical information regarding the immediate next steps and can signpost to professional bereavement support services when you are ready.